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Telling Your Story

Connecting Your Value with Needs of the Institution


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Guidelines for Performance Levels in Librarianship*


  • Creative problem solving that improves or enhances departmental performance
  • Demonstrating initiative in the development of new projects and/or innovative programs
  • Taking a leadership role in the provision or development of services
  • Cooperating with other libraries and institutions to facilitate research and to develop regional and national library services
  • Developing effective administrative skills necessary to provide leadership


  • Demonstrating subject knowledge and the professional expertise used to
    • build, organize, and preserve collections
    • meet user needs and stimulate wider use of resources
  • Implementing, developing, and maintaining automated systems designed to enhance access to library resources or to improve overall or departmental performance
  • Translating knowledge of the curriculum and University policies into effective library services and collections
  • Assessing and monitoring changing research patterns and trends in order to anticipate user needs
  • Developing expert skills in teaching and training techniques used in individual instruction sessions and in University credit courses
  • Encouraging others to reach their highest potential by fostering an atmosphere of open communication and receptiveness to suggestions and criticism
  • Establishing a record of sustained professional development through continuing education activities, reading and discussing professional literature, and monitoring and contributing to relevant electronic discussion lists
  • Demonstrating expertise in analyzing, developing, and maintaining bibliographic controls or digital collection controls and their associated standards
  • Having command of the knowledge essential for present position and awareness of current practices, developments, research and technology in assigned area(s) of responsibility


  • Displaying lack of effort in performance of assigned duties
  • Attending but not participating in library faculty meetings
  • Displaying lack of effort in improving job performance
  • Displaying lack of effort in taking on leadership roles within the library

*From University of Mississippi Library's tenure documentation.


►Analytical thinking  ►Technological skills  ►Organizational skills  ►Problem-solving abilities  ►Customer service orientation


  • ​Negotiation skills
  • Assessment
  • Mathematical abilities
  • Familiarity with publishing industry


  • ​Attention to detail
  • Project management
  • Familiarity with ontologies and taxonomies
  • Metadata skills
  • Balance quality with production

Electronic Resource Management

  • ​Pattern-seeking skills
  • User needs assessment
  • Troubleshooting
  • Data analysis

Professional Competencies

Elevator Speeches

"I make sure that the high quality data in the library's catalog is rich enough to help students and faculty find the resources they need."

"I search out the most cost efficient and most widely accessible versions of the content needed by our patrons and researchers."

"I manage the subscription resources of the library, making sure we are getting the content that is needed and that the content is discoverable and available to the patrons."

The catalog and acquisitions records are the foundation of what we do in the library. No matter how beautiful, advanced, and sexy the "building" is, if the foundation is crumbling from neglect, eventually the "building" will collapse.

I am the leader of the elves that make the books and items magically appear. --Amy Weiss

If you can't find it, you don't own it. --Laura Morrison

I provide description for materials in all formats to bring together people and information. -- Mary Beth Weber

My role is to ensure that everything the library subscribes to is available and functional for the staff and faculty. I also troubleshoot for our librarians and students should something be unavailable for any reason. -- Tori Ward

I lead the department that purchases and provides access to all materials in the library. --Lynne Rubio

I'm the person who makes sure you can find the library resources you need for your coursework or research, whether they're electronic or physical. -- Melissa Cookson

I manage the staff who make our catalog useful and who make our digital and physical collections findable for our users. --Andrea Kappler

We create equal access to information. Unlike Google. --Jennifer Scholl

Assessment Measures

► Direct - quantifiable

  • access fulfillment
  • cost
  • graduation rates

► Indirect - qualitative

  • prestige
  • user satisfaction
  • use of data 


  • Surveys & Focus groups
  • 5 whys
  • Critical Incident Technique (CIT)
  • Return on Investment (ROI)
  • Frequency of use
  • Commodity production
  • Creating value with end users
  • Comparing competing alternatives
  • Value scorecard
  • Impact Effort Matrix
  • Log analysis
  • User behavior studies
  • Analysis of circulation statistics or usage
  • Use of metadata outside library ecosystem

Value Measured

  • Discovery success
  • Use
  • Display understanding
  • Interoperability with other systems
  • Support of FRBR user tasks
  • Throughput or timeliness
  • Support of administrative goals