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Electronic Resources Known Issues


There are no known downtimes at this time. Thank you.

Known Issues

EJS (Electronic Journals Service) 

If you are having problems getting journals to load, please delete cookies and other site & plug-in data and empty the cache. This should fix the problem with journals loading.

Primo (library search tool)

Sometimes links to EBSCO databases from Primo do NOT point to the correct article, depending on the metadata used for indexing practices. Title, Author, Publication, Volume, Issue and sometimes page numbers will need to be filled in to achieve the exact article you are searching. Primo will redirect to the full-text article if it is available from another publisher such as Wiley.  

Pop-Up Blocker

Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent resources from performing properly. While using library resources, if you are unable to view articles, then you need to disable pop-up blocking. For more information about turning off pop-up blocker on your machine, please select your current web browser:

Internet History and Cache

Your Internet browser keeps a record of all the websites you visit in its History. Your Internet cache acts as a roadmap for all the web sites you visit by storing copies of these sites locally on your computer. Because this site information is stored locally, web sites load faster. Sometimes, this stored data can create problems for users trying to login to the system. If you are experiencing errors or are unable to view certain web content, try clearing your Internet history and/or cache. For more information on clearing your Internet history and cache, please select your current web browser:

Adobe Reader

Adobe Reader works in the background while you browse the Internet. This can prevent resources (SFX, Primo, RACERtrac) from performing properly. If you are unable to view articles, then you need to choose the "Run this time" tab at the top of the screen to see the PDF Full Text article.

EZProxy-Frequently Asked Questions

1. What library databases may I access from home using EZProxy?

You may access all of the library's resources using EZProxy. Authentication should require no configuration on the user's part. When you select a database, an article or a book, EZProxy checks whether or not a patron is affiliated with Murray State University.

2. How do I get into these databases using EZProxy?

  • Go to the library homepage at
  • Search the main search box on our website.
  • When you find a resource you would like to investigate further, click on it and you will have to login.
  • Your user name is the first part of your e-mail address. (i.e., would enter lstudent) Your password is the password to your network login. Enter those and click the Login button. This will take you into the database.